Privacy Policy - Vantage Craft

At Vantage Craft, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to transparency and ensuring you have control over your data.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out contact forms or inquiry forms on our website
• Subscribe to our newsletter or marketing communications
• Communicate with us via email or phone
• Request information about our services

This information may include your name, email address, phone number, company name, and any other details you choose to share in your messages to us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location information
• Browser type and version
• Operating system and device type
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

To respond to your inquiries, provide information about our services, process requests, and communicate with you about projects or consultations.

Website Improvement

To analyze how visitors use our website, identify technical issues, and improve our site's functionality, content, and user experience.

Marketing Communications

To send you newsletters, updates, and marketing materials about our services, where you have provided consent or where we have a legitimate interest to do so.

Analytics and Research

To understand visitor demographics, preferences, and behavior patterns to better serve our audience and develop relevant content.

Legal Compliance

To comply with legal obligations, enforce our terms and conditions, protect our rights and property, and respond to legal requests.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for us to process your personal information for specific purposes, such as marketing communications.
Contract Performance: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our services, fraud prevention, or direct marketing to existing customers.
Legal Obligation: When we need to process your data to comply with legal or regulatory requirements.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with website hosting, email delivery, analytics, and other business operations. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Analytics Partners

We use analytics services such as Google Analytics to understand how visitors interact with our website. These services may collect and process data according to their own privacy policies.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using secure SSL/TLS protocols
Secure data storage with access controls and authentication
Regular security audits and vulnerability assessments
Limited access to personal data on a need-to-know basis
Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions and inquiries: retained for up to 3 years
• Client project data: retained for the duration of our engagement plus 7 years for legal and accounting purposes
• Marketing communications: retained until you unsubscribe or withdraw consent
• Analytics data: typically retained for 26 months through Google Analytics

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions.

Right to Restriction of Processing

You can request that we limit how we use your personal information in certain circumstances.

Right to Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format.

Right to Object

You can object to processing of your personal information based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to your request within one month, though this period may be extended for complex requests.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally approved mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions or Concerns?

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.

Contact Us